Remote Support

Splashtop SOS

We use a secure remote support application called Splashtop SOS to provide immediate assistance. This allows our technicians to connect to your device safely and resolve issues quickly.

How to connect:

  1. Click here to download Splashtop SOS (https://sos.splashtop.com)
  2. Run the downloaded program.
  3. It will generate a 9-digit session code.
  4. Provide this code to your technician to allow connection.
Download Splashtop SOS

Note: You remain in control at all times and can disconnect the session whenever you wish.

How Can We Help You?

At Bcom IT Solutions, we understand that technology issues can be frustrating and disruptive. Our team of experienced technicians is here to provide prompt, professional support to get you back up and running as quickly as possible. Whether you're dealing with a slow computer, network connectivity problems, or need assistance with software installation, we have the expertise to resolve your issues efficiently.

Remote Support

Quick and secure remote assistance for software issues, email configuration, and system troubleshooting. No need for an on-site visit for many common problems.

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On-Site Repairs

Professional on-site service for hardware repairs, network setup, and complex issues that require a technician's physical presence at your home or office.

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Consultation

Expert advice on new equipment purchases, system upgrades, and IT strategy to help you make informed decisions for your technology needs.

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Try This First: Common Fixes

Before you call, try these simple steps. They fix about 50% of common IT issues!

Internet / NBN Not Working?

  1. Power Cycle: Turn off your NBN box and modem/router at the wall power point.
  2. Wait: Leave them off for at least 60 seconds.
  3. Restart: Turn them back on and wait 5 minutes for all lights to stabilise.
  4. Check Cables: Ensure the cable from the wall to your modem is clicked in securely.
Tip: Check if your phone works on 4G/5G. If not, there might be a wider outage in your suburb.

Printer Offline or Not Printing?

  1. Check Basics: Ensure the printer has paper, ink/toner, and no error lights flashing.
  2. Check Connections: Ensure USB or Ethernet cables are securely plugged in. For Wi-Fi printers, check if the wireless light is solid.
  3. Restart Everything: Turn off both your printer and your computer. Turn the printer on first, wait for it to settle, then turn on your computer.

Computer Running Slow?

  1. Full Restart: Don't just close the lid or press the power button (which often just sleeps). Go to Start > Power > Restart. This clears out temporary memory glitches.
  2. Check Updates: Run Windows Update or macOS Software Update. Pending updates often slow systems down.
  3. Close Tabs: If your browser has 50+ tabs open, close the ones you don't need. Each tab uses memory!

Email Not Sending or Receiving?

  1. Check Internet: Can you browse websites? If not, fix your internet connection first.
  2. Webmail Test: Log in to your email provider's website (e.g., Gmail, Outlook.com). If it works there, the issue is with your app/program.
  3. Re-enter Password: Sometimes updates clear saved passwords. Go to settings and re-enter it.
  4. Restart App: Close Outlook/Mail completely and reopen it.

Screen Frozen or Unresponsive?

  1. Wait: Sometimes the computer is just thinking. Give it 60 seconds.
  2. Task Manager: Press Ctrl + Alt + Delete (Windows) or Command + Option + Esc (Mac) to force quit stuck apps.
  3. Force Restart: If nothing works, hold the power button down for 10 seconds until the screen goes black, then turn it back on.

Audio Not Working / No Sound?

  1. Check Mute: Ensure the speaker icon in the taskbar isn't muted or turned down.
  2. Check Output: Click the speaker icon and ensure the correct device (e.g., "Speakers" vs "Headphones") is selected.
  3. Physical Check: If using external speakers, check they are plugged in and powered on.
  4. Restart Audio: Sometimes a simple restart fixes the audio driver.

Need more detailed guides? Check out our full library of tech tips.

View More Tech Tips & Guides

Cloud PBX Portal

Manage your VoIP services, view call logs, and configure settings.

Existing VoIP customers can login to the Cloud PBX portal to manage extensions, call routing, and view billing information.

Login to Cloud PBX

Need Immediate Assistance?

Our support team is ready to help. Contact us today to schedule a service or speak with a technician.

07 3041 8993 Book Online Now